Terms & Conditions

By purchasing an interior design package from Tales of Texture, enlisting the services of Tales of Texture or engaging with the blog by Tales of Texture you agree to the following Terms and Conditions:

GENERAL:

  • The following terms and conditions will apply between you (the Client) and Tales of Texture when you buy services from Tales of Texture. These terms do not affect your statutory rights.

  • By purchasing a service, you agree it will be used for your own private or domestic use only and is not for resale
  • No contract will exist between you and Tales of Texture until a confirmation email is sent after payment is received.

  • As the Client you must provide your name, phone number, email address, and postcode. You will also take a questionnaire (to help us determine your preferred design styles), provide us photos of your space, and provide us additional information about your room and project. According to the package selected you will also have a phone call or preferably an online chat with your designer. The designer will then provide you suggestions for your space as well as a shopable list of products

  • You confirm that all details you provide to Tales of Texture for services are accurate, up to date and complete

  • Tales of Texture reserves the right to change prices of any service at any time.

  • Tales of Texture does not accept liability (except as shown below) for any errors contained in our website and also reserves the right to change information, prices, specifications and descriptions of any listed products and services without notice.

THE DESIGN PACKAGE AND PROCESS:

  • The design Tales of Texture provides is based on the measurements given by you, the Client. We cannot guarantee floorplan or 2D render accuracy. They are to be used for illustration purposes only. Check all measurements before you make any purchases as we cannot be held responsible.

  • The design Tales of Texture provides is a recommendation only. We will provide details of where to buy but cannot be held responsible for changes in price, stock issues and accuracy of this information.

  • The packages will include links to third party websites and applications. You are responsible for evaluating whether you want to access or use them.

  • Retailer website images and descriptions are not always accurate. The actual colour may vary from the image or information may be missing or incorrect.

  • Tales of Texture is not responsible for the Client’s orders with retailers, nor are we responsible for any delays from third party suppliers with regards to our clients individual orders.

  • Delivery charges are not included on the shopping list

  • It is up to you, the Client, to implement the designs

  • Design details and packages will be delivered via email in around 28 working days of your video call unless you've purchased a fast track service, in which case it will be emailed within 14 working days.

  • We want you to be happy with the design first time, however if needed we can make tweaks to the original design, providing it remains within the initial confirmed brief.

  • Further / Additional phone or video consultations will carry an extra cost to you, the client and must be paid for on top of the initial package fee
  • Once the Design Details and Package has been sent to the Client, the agreement between Tales of Texture  and the Client ends.

PAYMENT FOR DESIGN PACKAGES AND SERVICES:

  • Payment needs to be received before your designer commences work.

  • Tales of Texture reserves the right to end any agreement with you if you fail to make payment or if you break any of the T’s and C’s

  • If you have bought a package but then wish to change it, you must inform Tales of Texture by email within 24 hours of payment being made. After this date changes cannot be guaranteed as work on your design idea may have started.

  • Should you, the client add to the scope of works of the project this will be subject to extra cost as stated on top of the initial design package fee.

MARKETING:

  • Your design idea may be displayed on social media and our website for advertising unless otherwise stated by you.

  • If we use your design for advertising purposes on our website or social media, please note that we will reference the retailers used, unless otherwise stated by you

USE OF OUR WEBSITE:

  • USE OF OUR WEBSITE - By accessing this website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

  • TRADEMARKS - The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any licence or right to use any trademark without the prior written permission of the website owner

  • EXTERNAL LINKS - External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

  • WARRANTIES - The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

  • DISCLAIMER OF LIABILITY - The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.